FAQs

/FAQs
FAQs2018-02-21T13:58:26+00:00

Our products are sold through a nationwide network of authorized Tool, Equipment, and Industrial dealers. Check with your preferred local dealer, or complete the Request for Quote cart and our Customer Service Team will find you the best solution for your location.

Please contact our Customer Service Team or complete the on-line application Become a Dealer to start the process.

The process takes 2-3 business days on average. In some cases, it may take longer, depending on the amount of time it takes to contact the references that you provide to qualify your business.

You can get pricing information directly from your preferred local dealer or you can complete the Request for Quote cart and our Customer Service Team will contact your nearest local dealer for you.

To find out if there is a sales representative in your area, contact our Customer Service Team.

For product information, you can speak with our Customer Service Team. If you have a technical question, you can submit it here.

The standard lead time to ship orders is 10 business days.  Items often ship earlier than 10 days, depending on makeup and size of order.  We do strive to keep our most popular products in stock, so they can ship immediately.

We have lead times on our products to avoid the warehousing and inventory carrying costs associated with our extensive variety and size of product.  To keep lead times as short as possible, most all of our products are in varied build stages at all times in order to quickly move to final assembly once orders are received.

Yes. Selecting the right wheel or caster for your equipment is an important consideration depending on your application. While we design our products with the appropriate gauge of steel and placement of reinforcements to increase load capacity, ultimately the caster and/or wheel capacity limits the overall capacity of the product. For help in determining the best choice, please see our Wheel Selection Guide.

No.  Will-call is not available.  Our factory is a commercial, not a retail facility.  Allowing customer pick-ups causes disruption and delays in our shipping department as they prepare and load numerous scheduled common carrier trucks daily.  All products are shipped to the dealer or directly to the customer as instructed by the dealer.  Expedited and/or special services are available at an additional charge.  Contact our Customer Service Team to inquire about expediting orders.

If the product arrives damaged, DO NOT ACCEPT DELIVERY from the freight carrier.  This requires you to immediately inspect the product at the time of delivery for any freight damage.  Please see Shipping Policy for full details regarding transit damage.

Please see Shipping Policy for full details on shipping and delivery.

Yes.  Any Jescraft product that has been used and maintained by the original end-user under normal conditions, and is shown to be defective beyond normal wear within one (1) year from date of purchase, will be repaired or replaced. Please refer to Limited Warranty for full details.

You must obtain a Return Material Authorization (RMA), issued by Jescraft, prior to returning any product to the factory.  Please see our Returns Policy for full details and how to obtain an RMA number.​