Return of goods for repair, warranty claims, credit or any other reason will not be accepted without a RETURN MATERIAL AUTHORIZATION (RMA) number. This information can be obtained from the Jescraft Customer Service Team upon request, provided that all of the necessary information is available regarding the proposed return. Defective goods as determined by Jescraft will be replaced or credited, at the customer’s option, at no additional charge. Custom painted, designed/manufactured or obsolete products cannot be accepted for return.
A minimum 25% restocking charge applies to all non-defective, unused products returned for credit within the ﬁrst 30 days after purchase. Thereafter, a 50% restocking charge will be applied. Products will not be accepted for return 90 days after their original ship date.
All non-defective product returns are to be suitable for resale, not damaged, scratched or marked in any way. Jescraft additionally reserves the right to impose a reworking charge when products are returned damaged and cannot be directly resold. All items to be returned must be sent back to Jescraft via pre-paid freight, with the RETURN MATERIAL AUTHORIZATION (RMA) number clearly noted on the shipment/packing slip. No freight collect shipments will be accepted. If Buyer orders the wrong product by mistake, it may be returned with a reduced restocking charge of 10% if ALL of the following conditions are met: the incorrectly ordered products are returned within 20 days of shipment; the Buyer must pay freight to return the product; the product must be received in like-new condition; the Buyer must immediately place a replacement order of equal or greater value than that of the order being returned. If all of these conditions are met, at the discretion of Jescraft, Buyer may receive the reduced 10% restocking charge.
It is the Buyer’s responsibility to provide adequate packing to protect the product being returned. Jescraft reserves the right to accept or reject the returned product subject to an inspection upon receipt. Returned product that is severely damaged will be rejected and will not qualify for any type of return credit.